Returns & Exchanges

Returns & Exchanges

Not quite right? No problem. At Lavy Wear, we make returns and exchanges simple and hassle-free.

30-Day Return Policy

You have 30 days from delivery to return your Mind Slides for a full refund, or to exchange them for a different size or color.

Return Conditions

  • Slides must be unworn and in original condition, with no scuffs, marks or signs of wear
  • Slides must be returned in their original packaging
  • Proof of purchase (your order number) is required

Try your slides on indoors, on a clean surface, until you are sure of the fit. Items showing signs of wear cannot be accepted.

Return Shipping

You are responsible for the cost of return shipping, unless the item is faulty, damaged or not what you ordered; in that case, we cover it. We recommend a tracked service, as we cannot be responsible for returns lost in transit.

How to Return

  • Email support@lavywear.com with your order number and the reason for your return
  • We'll reply within 24 hours (Monday to Friday) with the return address and instructions
  • Pack the slides securely in their original packaging and ship them back within 30 days of delivery

Refund Timeline

Once received and inspected, your refund will be processed to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to show the funds on your statement.

Exchanges

Wrong size or fancy a different color? Email us with your order number and the size or color you would like. Exchanges are available within the same 30-day window and are subject to availability; we'll walk you through the steps.

Faulty or Damaged Items

Received something faulty, damaged or incorrect? Contact us right away at support@lavywear.com, ideally with a photo. We'll arrange a full refund or free replacement, including return shipping.

Your Rights

This policy does not affect your rights under applicable consumer protection law. If you are a consumer in the United Kingdom or the European Union, our 30-day window exceeds the 14-day cancellation period under the UK Consumer Contracts Regulations 2013 and equivalent EU rules, and nothing here limits your statutory rights under the UK Consumer Rights Act 2015 or your local consumer law.