Refund policy

At Lavy Wear, we want you to be completely happy with your Mind Slides. If they are not right for you, we offer a straightforward 30-day returns and exchanges process.

30-Day Returns

You have 30 days from the date of delivery to return your Mind Slides for a full refund.

Return Conditions

  • Slides must be unworn and in their original condition, with no scuffs, marks or signs of wear on the soles or straps
  • Slides must be returned in their original packaging
  • Proof of purchase (your order number) is required

Please try your slides on indoors, on a clean surface, until you are sure of the fit. Items that show signs of wear cannot be accepted for a refund.

Return Shipping

Return shipping costs are the customer's responsibility, unless the item you received is faulty, damaged or not what you ordered; in that case, we cover the return cost. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

How to Start a Return

  • Email us at support@lavywear.com with your order number and the reason for your return
  • We will reply within 24 hours (Monday to Friday) with the return address and instructions
  • Pack the slides securely in their original packaging and ship them back within the 30-day window

Refunds

Once we receive and inspect your return, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the funds to appear on your statement.

Exchanges

Need a different size or color? Exchanges are available within the same 30-day window. Email us with your order number and the size or color you would like, and we will guide you through the process. Exchanges are subject to availability.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us at support@lavywear.com as soon as possible, ideally with a photo. We will arrange a full refund or replacement at no extra cost to you, including return shipping.

Your Statutory Rights

This policy does not affect any rights you have under applicable consumer protection law.

International Customers

If you are a consumer in the United Kingdom or the European Union, our 30-day return window exceeds the 14-day cancellation period under the UK Consumer Contracts Regulations 2013 and equivalent EU rules. Nothing in this policy limits your statutory rights under the UK Consumer Rights Act 2015 or your local consumer law.